DyCom provides skilled IT support for desktops, servers, applications and other networking equipment. If your business relies on its IT infrastructure then it is important to engage an experienced IT company to deliver business grade computer support and advice.
Our experienced engineers resolve problems quickly and efficiently minimising disruption to your business and improving productivity and system uptime. With our team of friendly engineers and knowledgeable consultants at your disposal you, like our existing clients can have confidence in your IT infrastructure.
Remote Support On Site IT Support
Remote Support is your IT support service that only requires one phone call or an Internet connection. It is a fast, efficient and most cost-effective IT Support, totally transparent using our on-line secure customer portal.
Our 23 years’ experience shows us that most computer network issues can easily be fixed by DyCom without site visit, saving you time, money and reducing our carbon footprint. Clients can call our Technical Support team and we will connect to your PC/Server while still talking to you on the phone.
DyCom understands some clients may prefer on-site support and we also understand some problems cannot be fixed remotely. Therefore a DyCom engineer will visit your place on a designated day or on a regular basis to keep your systems efficient, productive and relevant.
This could involve undertaking remedial work, answering user queries, installing new devices, incorporating software fixes or re-configuring user software. It could even involve activities like implementing remote access facilities for mobile or field-based staff, buildings servers or configuring enterprise wide backup solutions. When you place a call with DyCom Support Team, we will advise you what we believe will be the best course of action to ensure that your problem is resolved quickly and cost-effectively.
Managed Services delivers benefits
Like all businesses, you depend on your computer network. Almost every commercial activity today relies on computers and the underlying technologies.
Have you ever needed to send an important email or access vital information, but the system or data was inaccessible? Traditional support models have you call for help, and wait for a technician to be dispatched to troubleshoot the problem. In some cases, making multiple trips for parts! This model forfeits precious uptime for diagnosis, travel and repair – all on your dime. We’ve put an end to that.
Do these issues plague your business?
- Untimely network failures? Not knowing what will fail and when, and then having to wait for a technician to arrive?
- Vendors finger pointing? Having multiple vendors ‘finger pointing’ and not resolving the issue
- Email failures? Has your email server ever been down when you need to send an important message or document?
- Downtime impact? Are IT outages distracting your staff from their core focus, or prohibiting them from working efficiently?
DyCom’s enterprise-class IT support and monitoring capabilities empower us to dramatically reduce the time it takes to diagnose and resolve network problems or failures. This translates into increased employee productivity and cost savings for you. In some cases, problems can be avoided before they even happen, as Managed Services has built-in intuitive capabilities.
DyCom IT Consulting and Managed Services
As technology specialists, DyCom understands current and emerging technologies and how they impact your business environment – from the desktop to the data center. We ensure that our clients sustain their competitive advantages by deploying the most commercially viable suite of technologies, tailored specifically for each client.
In today’s changing business environment, it is often more cost effective and time efficient to bring in certified consultants to plan and deploy projects. DyCom not only leverages our industry experience and expertise, but uses our strong industry partnerships to offer customers value. Our IT Consulting and Managed Services solutions help our customers with business planning, architecture and procurement to:
- Increase productivity
- Reduce costs
- Improve resource utilisation
- Expand IT capacity
DyCom offers integrated solutions addressing every part of your IT infrastructure, offering the most comprehensive managed services portfolio in the industry for SMB’s, which includes;
- A La Carte Services
- Vulnerability Assessment
- Proactive Support
- Managed Backup
- Managed Replication
- Managed Audit
- Managed Anti-Spam
- Managed Anti-Virus
Imagine your computer and all your mobile devices being in sync – all the time.
Imagine the ability to access your data, and share the information with all your team at any given moment in time, from anywhere in the world.
Imagine running your business this way, with no physical boundaries on where to work from.
Cloud Computing allows you to do all that, and more. But there are pitfalls in just blindly deploying Cloud Services. Like every technology, it has benefits if used in the appropriate environments but also detracts from performance if not planned, designed and implemented correctly.
As your IT solution provider, DyCom will analyse your business requirements and help you implement a range of new technologies that suit your needs, including Cloud, so you can focus on your business and ensure you remain competitive in today’s tough economic climate. DyCom has a select range of highly reputable technology partners, including cloud computing vendors.
Some of the benefits offered by cloud computing – but remember there are pitfalls too and we welcome a discussion with you to outline both sides of the argument:
- Reduce your up-front capital expense that would otherwise have been spent on purchases of IT servers to host your emails, files and applications.
- Minimise your downtime due to power outage, server fault, or any other reasons. This is because our cloud computing vendors give our customers 99.95% service availability commitment.
- Reduce the time required to buy and boot a new server from days down to minutes.
- Have the ability to scale the server capacity up or down as your computing requirements and business requirements change.
- Ensure secured back up and storage of all data as they are replicated across all secured data center locations continuously.
SYSTEM STRATEGIC SOLUTION
Not sure about which operating system you have to install? Which operating system can meet your business requirements?
DyCom has experienced & certified system engineers that can help you handle your server installation process. Whether you are relocating offices due to business expansion or you plan to expand your current infrastructure, our qualified system engineers will handle your server installation professionally. You can utilise DyCom to fully manage your server infrastructure upgrade from the planning, installing, maintaining, and providing support for your IT team.
We offer a number of services and solutions to protect our customers’ environment. Our services include :
- Security audits
- Internet Security and Acceleration
- Virus protection
- Spyware and software protection
- Windows update management
Our professionals work closely with our customers to ensure that they have secure, reliable and robust system.
We specialise in providing small and medium businesses with on-demand networking specialists. Our highly skilled and experienced engineers can assist you in resolving day to day networking issues and also in looking at your overall business processes. We ensure that any advice that we provide is thorough and of the highest possible quality.
DyCom specialises in designing, implementing and managing enterprise data networks of small & medium sizes. Our end-to-end core IT infrastructure skills across networking gives us a unique and rich understanding of what your business needs and how to achieve it successfully and sustainably.
- LAN/WAN Infrastructure
- IT Security
We collect all information about your business, your existing network infrastructure, any possibilities of future expansion, and then produce high level design document which outlines your existing infrastructure and any improvements we can make to your network.
Network design aspects include:
- Designing Infrastructure
- Mapping out data flows through business
- Installation of brand new networks
- Subnet, network segmentation, and IP addressing
- Planning of integration of legacy systems
DyCom will coordinate and implement a complete network with the latest and the most stable packages available in the market. Some network installation examples include:
- Installation of brand new networks
- Redesign of existing networks
- Installation of wired and wireless networks
Network Support & Upgrade
We cover all of your network support requirements, end to end. Our network support and upgrade services include both onsite and remote support depending on your network requirements. Some of the services are:
- IOS upgrade and configuration
- Router and switch troubleshooting
- Firewall configuration and troubleshooting
Virtual Private Network (VPN)
We can apply a VPN solution for your business that accommodates mobile or international users. We can also assist in setting up site-to-site VPN between offices and AnyConnect VPN which allows users to connect securely from anywhere to their office network.
Our sister company DyCom Wireless Solutions is a leader in wireless solutions. We can assist you in installing, configuring and securing your wireless network by:
- Analysing your current or future WiFi, Point to Point and Multipoint network structure
- Assessing your wireless security network
- Identifying any possible network intrusion threats
- Plan, design, implement, maintain and operate.
There is no doubt that using technology boosts competitiveness, so long as you use the appropriate technologies. The trick is in understanding which technologies, or rather which suite of technologies best suit your specific needs now and into the future. Technology consulting is one of DyCom’s foundations that define who we are and what we do. DyCom focuses on four key areas, each of which has its basis in technology:
- Managed Services
- Wireless & Security Solutions
- Computer and Network Support & Security
- Cloud Services
Each time we meet with a new client, we discuss three things.
1. An IT Audit – The Starting Point
An IT audit is the starting point with a client and it is what first defines the relationship between client and DyCom. When we undertake an audit, we quickly identify vulnerabilities in your computer systems and business processes, like viruses, spam, spyware, poor practices, inadequate back-ups, etc. We then demonstrate how the deployment of appropriate technology increases performance, speed and reliability from your existing network as well as ensuring your network is properly protected. On the completion of the audit, DyCom will present to you a written report detailing our findings as well as our recommendations, with the view of meeting with you to discuss the report and proceed to the next stage.
2. Strategic Planning – The Roadmap
Based on our assessment of your business needs and the results of the IT Audit and our discussions with you, we prepare a roadmap, or an IT Strategic Plan, to ensure that your technology keeps pace with your company’s projected growth. This roadmap takes into account our audit findings, your responses thereto, your budget and your forward plans and we then overlay our expertise and experience with existing and emerging technologies to design a tailored solution for your business.
3. IT Consulting – The Big Picture
Our consultants have the ability to take a “big picture” view of our clients’ needs and requirements. We then work with various technology providers to ensure that your systems are secure, reliable and available always. Our clients can then focus on their business, knowing that their network and computer systems are all performing at optimum levels. DyCom has a commercial focus, utilising technology as tools for your business to bolster productivity, reduce staff frustration, increase communication – all with a focus on improving your ‘bottom line’.
As IT consultants, we are most effective when we work with clients who:
- Want reliability and security from their computer network;
- See technology as a tool for boosting productivity and improving customer service; and
- Are looking for a trusted technology partner who will improve productivity and profitability through expert network support.
If you are that client, then DyCom is the IT Company for you. As a leader in Network Services, IT Consulting and Computer Support, we have the technical expertise and the strong customer service focus needed to deliver advanced solutions for your business on time and within budget. Our highly qualified and dedicated IT professionals have a proven track record helping clients like you realize the true potential of their technology investments.
SUPPORT AND MAINTENANCE
The biggest and most costly misconception some clients have is that their computer network does not need regular IT support and maintenance. Most of our clients have (thankfully) never encountered a major problem or disaster. But that’s no excuse. Thinking you don’t need regular monitoring and scheduled maintenance is like thinking you don’t need to wear a seat belt when driving a car because you’ve never had an accident.
Computer networks are complex and dynamic systems that need regular updates support and maintenance to stay up, running fast and problem free. And just like owning a car, if you don’t change the oil, replace the filter, rotate the tyres, flush the transmission and perform regular, scheduled maintenance, your car will eventually break down and cost you far more to repair than it would have cost you to maintain it. And cars are far simpler to maintain than a computer network! Here are some of the critical updates the DyCom engineering team does on a regular basis for our clients as part of our on-going commitment to their it support and maintenance: Anti-virus and firewall updates and monitoring.
Security patches applied, protecting your network from new viruses and hacker attacks. Spam filters installed and updated. Spyware detection and removal. Backup monitoring and test re-stores. Disk space monitoring on workstations and servers. Hardware monitoring for signs of failure. Systems optimised for maximum speed. DyCom prides itself on its monitoring, support and maintenance of your network. We have the technical expertise to keep everything running at optimal levels. And when it doesn’t, we’ll uncover and repair any maintenance problem or service issue on time and within budget. We will eliminate all your computer and network systems problems and create for you a streamlined business experience. We have the systems and the technical know-how to transform your company into a highly effective one that is primed to prosper.